Based on a survey of 100 local government agencies in Europe and North America, this Datamonitor study provides insight into IT and business priorities. Results focus on two growing trends in the government sector: community wireless and continuity of operations.

Business professionals continue to struggle with business and technology alignment issues, and are actively searching for business-enhancing technology solutions that are fit-for-purpose and come without the need to undertake major time-constraining redevelopments whenever operational changes occur. BPM, in its various forms, has been available since before the millennium, and in Butler Group’s opinion today’s leading solutions comprise of a mature set of tools, products, and services that are fit for mainstream business use.

The market in Systems Management has evolved over recent years, the leading vendors have all integrated the ability to monitor and manage a variety of infrastructure components, from virtual servers to network switches, in to their solutions. The other major transformation over recent years has been the acceptance that IT departments need standardised process and procedures so that the delivery of IT as a service can be managed more effectively. This IT Service Management focus has seen many Systems Management vendors use the ITIL classifications when describing capabilities. However, this Report is focused on the Systems Management capabilities and not Service Management, and as a result we have identified that only seven major vendors have the breath of coverage to be included in this Report.

This report examines pharmacovigilance technology solutions designed to alleviate the challenges in drug safety management faced by the pharmaceutical industry and the regulatory agencies. It identifies the key forces driving the adoption of pharmacovigilance technology solutions and analyzes the crucial issues that will impede the uptake of drug safety monitoring tools The report also discusses the key functionalities needed for a complete pharmacovigilance solution and offers insight into how IT vendors can improve their products.

IT departments employ a variety of point-solutions and technologies in order to accommodate flexible working practices. With the trend for employee decentralization and information dissemination showing no sign of abating, now is the time for IT departments to adopt a holistic approach to application delivery and IT infrastructure access. The IT manager must be able to provide services that are appropriate to the many different roles and scenarios found in the organization today.

In both the US and Europe, state and local government organizations are increasing their investment in technology in order to become more efficient and better serve constituents. This report will help you understand the current spending by state and local governments on technology by solution area, level of government and government function. Learn to predict the future direction of state and local government spending and identify opportunities within the state and local government market.

In this piece, Datamonitor's analyst specializing in government technology will outline changes in your market, explain which trends will have the biggest impact, and highlight who will benefit from the fast-paced developments in the industry. Learn about the top trends in government in 2008, gain insight into the technology areas in which government organizations are investing and identify strategies for expanding business opportunities in government.

The requirement for a multi-channel IP network and unified communications to support all of an organization’s interaction and collaboration needs has never been more evident. It is becoming increasingly important for IT management to begin to lay the foundations for the availability of integrated common communication services, either by infrastructure upgrades or through Managed Services. If organizations have not already, they should put in place the foundation of a converged IP environment, along with exploiting unified communications and the latest collaboration mechanisms.

As healthcare organizations implement electronic health records, they are becoming increasingly aware of the ways clinical decision support tools will help them improve quality of care, comply with clinical standards and take part in pay for performance initiatives. However, CDS includes a vast range of solutions, many of which are difficult to implement. This report will help you understand where CDS is today and where it will be in five years.

This report provides an overview of challenges facing healthcare organizations in 2008. It delivers Datamonitor's view of the technology priorities of providers and payers as well as strategies to help vendors in the healthcare technology market.

The IT infrastructure that supports the organization has evolved in a piecemeal fashion over a number of years, and this evolution has created significant problems for CIOs. The biggest issue is currently that of the proportion of IT spending and resources dedicated to maintenance activities, rather than adding new value to the organisation. This situation is compounded by the silo'ed approach taken to IT resource allocation and deployment within organizations, which in turn creates the conditions associated with under-utilisation of IT resources and inhibits the IT department's ability to remain agile in its response to ever-changing business dynamics. Virtualization as a technology is a step towards the redesign of how IT is delivered and consumed by customers. This report discusses the transformation of organizations from silo'ed business units towards a virtual business process-driven architecture is supported by the adoption of infrastructure virtualization.

There is a need for the IT manager to look beyond the 'Green' marketing hype of the vendors and get to grips with the environmental challenges being faced by the organization and the IT industry. In the past, most organisations have paid little regard to the environmental aspects of the equipment they use, or the way resources are consumed. Now, sustainability issues are becoming an important consideration for IT.

Based on a survey of 150 state and local government agencies in Europe and North America, this Datamonitor study provides insight into IT and business priorities. Results focus on two growing trends in the government sector: Constituent Relationship Management (CRM) and Geographic Information Systems (GIS).

With constituents demanding new and better services from government, CRM has become widely accepted in the public sector, and is used in a number of ways to improve a variety of business process. A key aspect to remember is that in the end, CRM is a strategy first and a technology second; no matter how much an agency rolls out the technology, without a citizen-centric approach, it is unlikely to reap any benefit from implementing a CRM solution. This report will help you understand the market forces affecting the adoption of CRM in government. Gain insight into what features and functionality governments look for in a CRM solution and view the market size and growth for CRM over the next five years.